Illegal Activity
none
Blackmail
none
Date
2019-02-28
Document Type
Service Request/Email Chain
Model
gemini-2.0-flash-001
Processed
2026-02-07T18:44
Summary
This document is a service request and email chain regarding a RAID crash at FBOP MCC New York. It details the troubleshooting steps and communication between the customer and technical support personnel at SigNet Technologies/Convergint Federal Solutions and Oognify.
Metadata
- Subject
- Raid just crashed / RE: PRO UNIT RAID REBUILD DOCUMENTATION REQUEST
- Sender
- Jeffrey McKenzie, Derek Barr
- Recipients
- Support@goognify.com, Support
- Document ID
- 22855
- Date
- 2019-02-28
Relationships 4
| Entity 1 | Relationship | Entity 2 | Description |
|---|---|---|---|
| Jeff McKenzie | Employment | SigNet Technologies | Jeff McKenzie is a Senior Customer Support Technician at SigNet Technologies. |
| Jeff McKenzie | Employment | Convergint Federal Solutions | Jeff McKenzie is a Senior Customer Support Technician at Convergint Federal Solutions. |
| Derek Barr | Employment | Oognify | Derek Barr is a Senior Support Engineer at Oognify. |
| FBOP MCC New York | Customer | SigNet Technologies/Convergint Federal Solutions | FBOP MCC New York is a customer of SigNet Technologies/Convergint Federal Solutions. |
Notable Quotes 2
Raid needs rebuilt. I need any documentation that you may have pertaining to rebuilding the raid from the front LCD.
Set the raid level to none, and save. It will restarted with all drives being (Replace any faulty drives) 2. Set the raid level to 5 and save. It will restart and being an initialization.
Raw Analysis JSON
click to expand
Themes
Technical supportCommunications/correspondence
Organizations 4
FBOP MCC New YorkSigNet TechnologiesConvergint Federal SolutionsOognify
Locations 11
150 PARK ROW, NEW YORK, NY 1000712300 Kiln Ct Suite E, Beltsville, MD 20705USAUKIsraelFranceGermanySingaporeIndiaHong KongChina
Text Analysis
- Tone
- Professional
- Purpose
- To document and resolve a RAID crash issue at FBOP MCC New York.
- Significance
- Illustrates the technical support process for a government client.
File Info
- File Name
- EFTA00064587.txt
- Dataset
- dataset_9
- Type
- Text
- Model
- gemini-2.0-flash-001
- Processed
- 2026-02-07T18:44:27.374097
- DOJ Source
- View on DOJ